Skincare Content (“Skincare Content”, “we”, “our”, or “us”) is committed to protecting the privacy of our customers and members (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and protect information in connection with your use of skincarecontent.com (the “Site”) and our digital content membership and related services (together, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should not use the Services.

1. Information We Collect

For the purposes of this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked to an identifiable natural person. We may collect and process the following categories of Personal Information:

• Identification and contact details – such as your name, email address, business or clinic name, professional role, and country or region, when you create an account, purchase a membership, or contact us.
• Account and membership information – including your username, membership type, plan selection, billing status, login activity, and records of the content and areas of the member portal you access.
• Payment and transaction information – including transaction dates, amounts paid, currency, and limited card information (for example, the last four digits and card type) processed via Stripe through the Squarespace platform. We do not receive or store full payment card numbers.
• Technical and usage data – such as IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time and date of visits, and interactions with the Site and member area. This information may be collected through cookies, pixels, and similar technologies.
• Marketing and communications data – including your marketing preferences, records of your opt-in or unsubscribe choices, and information about how you interact with our emails and announcements.
• Support and correspondence records – information you provide when you contact us with questions, feedback, or technical issues, and any related communications.

We generally obtain Personal Information directly from you (for example, when you sign up, log in, or email us) and automatically through your use of the Site and Services.

2. How We Use Your Information

We use Personal Information for the purposes set out below and in accordance with applicable data protection laws, including where processing is necessary to perform a contract with you, comply with legal obligations, or pursue our legitimate interests.

• To provide and administer the Services – including creating and managing your account and membership, authenticating access to the member area, delivering digital content, and processing payments and billing through Stripe and Squarespace.
• To communicate with you – including sending transactional emails such as account confirmations, invoices, renewal notices, and service-related announcements, and responding to your enquiries and support requests.
• To send marketing communications (where permitted) – including news, updates, offers, and information about new content or features that may be of interest to you, where you have opted in or where we are otherwise permitted by law to contact existing customers about similar services. You may opt out of marketing communications at any time.
• To conduct analytics and improve the Services – including monitoring usage of the Site and member area, diagnosing technical issues, enhancing security, and developing and refining our content, layouts, and user experience.
• To manage advertising and audience exclusions – including the use of tools such as the Meta pixel to measure the effectiveness of our campaigns, understand how users arrive at the Site, and create audience segments, such as lists used to exclude existing or former members from seeing our paid advertising.
• To comply with legal and regulatory obligations – including maintaining business and financial records, complying with tax and accounting requirements, and responding to lawful requests from public authorities where required.
• To protect our rights and interests – including enforcing our Terms of Service and other agreements, detecting and helping prevent fraud or misuse of the Services, and establishing, exercising, or defending legal claims.

3. Sharing of Information

We do not sell or rent your Personal Information. We may disclose Personal Information to the following categories of recipients, to the extent reasonably necessary for the purposes described in this Privacy Policy:

• Service providers and vendors – including website hosting and infrastructure providers (such as Squarespace), payment processors (Stripe), email and communication tools, analytics providers, and other technical or professional service providers who act on our behalf. These parties are permitted to use Personal Information only in accordance with our instructions and are required to protect it appropriately.
• Advertising and analytics partners – including platforms such as Meta that assist us with analytics and advertising. In certain cases, we may share limited identifiers (for example, hashed email addresses) solely to create or manage audience segments, including lists used to exclude existing or former members from receiving our ads. These partners are not authorised to use that information to market their own products or services directly to you.
• Professional advisers – such as lawyers, accountants, and auditors, where reasonably necessary for obtaining professional advice, managing risk, or protecting our legal rights.
• Compliance and legal authorities – governmental, regulatory, or law-enforcement authorities, courts, or other third parties where disclosure is required by applicable law, court order, or where we reasonably consider it necessary to protect our rights, your safety, or the safety of others.
• Business transfers – in connection with any proposed or actual merger, acquisition, reorganisation, sale of assets, or similar transaction involving Skincare Content, in which case Personal Information may be transferred as part of the transaction subject to appropriate confidentiality safeguards.

4. Your Rights

Depending on your place of residence and subject to applicable law, you may have some or all of the following rights in relation to your Personal Information:

• Right of access – to request confirmation as to whether we process your Personal Information and to receive a copy of that information.
• Right to rectification – to request correction of inaccurate or incomplete Personal Information we hold about you.
• Right to erasure – to request deletion of certain Personal Information where it is no longer necessary for the purposes for which it was collected and we have no overriding legitimate grounds to retain it.
• Right to restriction – to request that we restrict the processing of your Personal Information in certain circumstances.
• Right to data portability – where technically feasible and required by law, to request that certain Personal Information be provided to you or to a third party in a structured, commonly used, machine-readable format.
• Right to object – to object at any time to the processing of your Personal Information for direct marketing purposes, and in some cases to other processing carried out on the basis of our legitimate interests.
• Right to withdraw consent – where processing is based on your consent, to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at hello@skincarecontent.com. We may need to verify your identity before responding to your request. We will handle any request in accordance with applicable data protection laws.

You may also raise a concern with your local data protection authority or privacy regulator if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve the matter directly.

5. Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• to provide and administer your membership and account;
• to comply with our legal, tax, accounting, and reporting obligations; and
• to establish, exercise, or defend legal claims.

In practice, this generally means that account and billing records may be retained for up to seven (7) years after your last transaction or membership expiry, or longer where required by law. Marketing contact details are retained until you unsubscribe or otherwise object, after which we maintain only a limited record to ensure your preference is respected. Technical and analytics data are retained for shorter periods where feasible and then aggregated or anonymised.

When Personal Information is no longer required, we will delete it or irreversibly anonymise it in a secure manner.

6. Security of Your Information

We implement reasonable and appropriate technical and organisational measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include using reputable platform providers (such as Squarespace and Stripe), employing secure transmission technologies where appropriate, and limiting internal access to Personal Information to personnel with a legitimate need to know.

However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, while we strive to protect your Personal Information, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, you should contact us promptly at hello@skincarecontent.com.

7. Cross-Border Data Transfers

We are located in Australia and use service providers that may be based in, or process data from, other countries, including the United States and other jurisdictions. As a result, your Personal Information may be transferred to, stored in, or accessed from countries outside the jurisdiction in which you reside.

These countries may have data protection laws that differ from those in your jurisdiction and may not always be considered to provide an equivalent level of protection. Where required by law, we will take appropriate steps to ensure that cross-border transfers are subject to suitable safeguards, such as standard contractual clauses or other lawful transfer mechanisms.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies on the Site and within the member area. These technologies help us:

• enable core functionality such as secure login, session management, and preference storage;
• understand how visitors navigate and interact with the Site, so that we can improve performance and usability;
• support analytics and advertising, including through the use of the Meta pixel to measure campaign effectiveness and manage which audiences see our ads, such as excluding existing or former members from certain promotions.

You can control cookies through your browser settings and, where available, through any cookie preferences presented on the Site. If you disable or reject certain cookies, some features of the Services may not function as intended.

9. Third-Party Links

The Site and member resources may contain links to third-party websites, services, or social media platforms. These third parties operate independently from us and have their own privacy policies and terms of use. We do not control and are not responsible for the content, security, or privacy practices of such third-party sites or services.

If you choose to follow a link to any other site or service, you do so at your own discretion and are encouraged to review the applicable privacy policy and terms of use.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will update the “Last updated” date associated with this policy and may provide additional notice where appropriate.

Your continued use of the Services after any changes become effective constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the Services and, if applicable, cancel your membership.

If you have any questions about this Privacy Policy or how we handle Personal Information, you may contact us at hello@skincarecontent.com.